Bugfender API

Name: Bugfender API
Brand: Bugfender API
Availability: InStock

★ Only Publicly Available OpenAPI DocumentDeveloper ToolsMonitoring Observabilitybearer9 EndpointsREST

For Agents

Pull mobile and web app logs, crash issues, and user feedback from Bugfender, and update issue status across your registered applications.

Install Jentic One Beta

Connect the Bugfender API to your agent

Jentic One is a self-hosted execution layer for AI agents. It lets your agent call the Bugfender API, or any other public or private API you need. You set the rules, the agent never sees your credentials, and every call is logged.

Two steps, two machines. Install the instance in a safe environment, then register your agent from wherever it runs.

Step 1: Jentic One Host machine

# On the machine that will host your Jentic One instance:
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh

Step 2: Agent machine

# On the machine where your agent runs (keep this separate from the instance):
curl -fsSL https://raw.githubusercontent.com/jentic/jentic-one/main/tools/install.sh | sh
jentic register       # connects your agent to your Jentic One instance

Jentic One is in public beta. The setup above keeps your agent separate from the instance, which is what you want before using real credentials: an agent running as the same OS user as Jentic One can read its stored keys directly. Just evaluating? A single local install is fine to start. See the secure deployment guide for the tiers.

Capabilities

What an agent can do with Bugfender API.

List every application registered to the Bugfender account and read its metadata

Retrieve the device roster for an application and inspect individual device profiles

Pull raw log entries for a specific device to debug a real user session

GET STARTED

Start building with Bugfender API

Explore with Jentic

View OpenAPI Document

Use Cases

Patterns agents use Bugfender API for, with concrete tasks.

★ Crash Triage Automation

Automatically pull the open issue list for a mobile application, inspect issue details, and route them to the right engineer. Bugfender exposes per-application issue endpoints with status, occurrence counts, and links back to underlying device logs, making it straightforward to feed crashes into a triage bot. A nightly job can list issues, filter by severity, and update status to acknowledged once an engineer is assigned.

List all open issues for app_id 1234, fetch details for each, and update any older than 30 days to status resolved if no new occurrences.

Support Ticket Enrichment

When a user files a support ticket, fetch their Bugfender device logs and feedback records to attach real diagnostic context to the case. The API returns logs scoped to a specific device, so an agent can grab the last session for the affected user and append a summary to the helpdesk ticket. This eliminates back-and-forth requesting reproduction steps.

Given device_id D-789 reported in Zendesk ticket 4521, retrieve the latest device logs from Bugfender and post a summarised log excerpt as an internal note.

Release Health Dashboard

Build a release health view by polling applications and issue lists across your Bugfender account after each deploy. The API gives you device counts, issue counts, and feedback volume per application so you can compare crash rates between versions. Combine it with your CI metadata to flag regressions within the first hours of rollout.

For each application in the account, count open issues opened in the last 24 hours and post a summary to a Slack release channel.

AI Agent Debug Assistant via Jentic

A coding agent built on Jentic can reach for Bugfender when a developer asks why a mobile build is crashing. The agent searches Jentic for log retrieval, loads the device logs operation schema, and executes against the developer's vault-stored Bugfender token. It returns a summarised log trace without exposing the raw API key or requiring the developer to copy logs from the dashboard.

Search Jentic for retrieve device logs, load the GET /apps/{app_id}/devices/{device_id}/logs schema, and fetch logs for the device referenced in the developer's prompt.

Key Endpoints

9 endpoints — jentic publishes the only available openapi specification for bugfender api, keeping it validated and agent-ready.

METHOD

PATH

DESCRIPTION

GET

/apps

List applications registered to the account

GET

/apps/{app_id}/devices

List devices for an application

GET

/apps/{app_id}/devices/{device_id}/logs

Get logs for a specific device

GET

/apps/{app_id}/issues

List issues for an application

PUT

/apps/{app_id}/issues/{issue_id}

Update issue status

GET

/apps/{app_id}/feedback

List user feedback submissions

GET

/apps

List applications registered to the account

GET

/apps/{app_id}/devices

List devices for an application

GET

/apps/{app_id}/devices/{device_id}/logs

Get logs for a specific device

GET

/apps/{app_id}/issues

List issues for an application

PUT

/apps/{app_id}/issues/{issue_id}

Update issue status

Why Jentic?

Three things that make agents converge on Jentic-routed access.

Credential isolation

Your Bugfender bearer token is stored once, encrypted, by your own Jentic One instance and injected as the Authorization header at execution time. It never enters the agent's prompt, logs, or context.

Intent-based discovery

Agents search Jentic by intent such as 'get crash logs' or 'list mobile issues', and Jentic returns the matching Bugfender operation with its input schema so the agent calls the right endpoint without browsing the reference docs.

Time to first call

FAQs

Specific to using Bugfender API through Jentic.

Why is there no official OpenAPI spec for Bugfender API?

Bugfender does not publish an OpenAPI specification. Jentic generates and maintains this spec so that AI agents and developers can call Bugfender API via structured tooling. It is validated against the live API and kept up to date. Get started with Jentic One, the self-hosted execution layer.

What authentication does the Bugfender API use?

Bugfender uses HTTP bearer authentication. Each request must include an Authorization header with a token generated from your Bugfender dashboard settings. When called through Jentic, the token is stored in your Jentic One instance and never enters the agent's context - Jentic injects it at execution time.

Can I retrieve raw device logs through the Bugfender API?

Yes. The GET /apps/{app_id}/devices/{device_id}/logs endpoint returns log entries for a specific device under a given application. Use the application listing and device listing endpoints first to discover the IDs, then call the logs endpoint to pull the captured session output.

Can I mark a Bugfender issue as resolved through the API?

Yes. The PUT /apps/{app_id}/issues/{issue_id} endpoint accepts an updated status payload, so an agent can resolve, reopen, or change the state of an issue after a fix is deployed. Pair it with GET /apps/{app_id}/issues to discover open issues first.

What are the rate limits for the Bugfender API?

Bugfender does not document explicit rate limits in the OpenAPI spec. Their dashboard tier governs request throughput in practice, so production agents should add retry-with-backoff handling for HTTP 429 responses and avoid tight polling loops on the device logs endpoint.

How do I pull Bugfender logs from an AI agent through Jentic?

Run pip install jentic and authenticate with your ak_* key. Use a search query like fetch device logs from bugfender, then load the GET /apps/{app_id}/devices/{device_id}/logs operation and execute it with the relevant app_id and device_id. Jentic handles the bearer token injection and returns the structured response.

Can I limit what my agent is allowed to do with the Bugfender API?

Yes. Because you run Jentic One yourself, your own rules decide which Bugfender operations and which stored token your agent may use. Since Bugfender carries the app id in the URL path (/apps/{app_id}/...), you can pin the agent to a single application so it only reads that app's devices, logs, issues, and feedback and nothing else. You also choose the operations it can call, so it can read logs with GET /apps/{app_id}/devices/{device_id}/logs without being able to change an issue via PUT /apps/{app_id}/issues/{issue_id} unless you grant that.