Microsoft Azure Microsoft.Support

What authentication does the Microsoft Azure Support API use?

The API uses Azure Active Directory OAuth 2.0 with the user_impersonation scope against https://login.microsoftonline.com/common/oauth2/authorize. Jentic stores the AAD client secret or service principal credentials encrypted in its vault and supplies scoped bearer tokens to agents at execution time without exposing the underlying credential.

Can I create a new support ticket through the Microsoft Azure Support API?

Yes, provided the subscription has an active Developer, Standard, Professional Direct, or Premier support plan. Call PUT /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName} with a service ID, problem classification ID, severity, title, description, and contact details. Subscriptions without a paid support plan can only file billing and subscription management tickets.

What are the rate limits for the Microsoft Azure Support API?

The API follows the standard Azure Resource Manager throttling limits, which apply per subscription and per region. Read operations such as listing services or problem classifications are limited to 1200 requests per hour per subscription. Ticket creation is gated by both ARM throttling and the support plan tier, so most teams see no practical limit.

How do I post a communication on an existing ticket through Jentic?

Search Jentic for post azure support ticket communication, load the schema for PUT under supportTickets/{supportTicketName}/communications/{communicationName}, and execute it with the ticket name, communication name, subject, and body. Jentic handles the AAD token exchange and returns the new communication record.

Does the Microsoft Azure Support API allow closing a ticket?

Yes. PATCH /subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName} with a status of Closed transitions the ticket to a closed state. The same endpoint accepts severity changes and updated contact details, so a single call can both downgrade severity and close the case.

Can I limit what my agent is allowed to do with the Microsoft Azure Support API?

Yes. Because you run Jentic One yourself, your own rules decide which Microsoft.Support operations and credentials the agent may use, and since the subscription and support ticket name sit in the URL path, a rule can pin the agent to reading and updating tickets in a single subscription and nothing else. You can allow it to file tickets and post communications while leaving out operations like changing severity or closing a ticket unless you add them. The stored Azure AD credential is exchanged for a short-lived, scoped bearer token at execution time, so the agent only ever acts within the operations you granted.